FREQUENTLY ASKED QUESTIONS

LED CANDLES

How are the LED candles made?

The LED candles are made by connecting the bottom of the candle (where the batteries go) with a wire to the light. The wax is poured around it. So the candle looks and feels real. The light has a nice subtle flickering effect, creating the same atmosphere as a real candle. The tea lights are not made of real wax.

How does the timer on the LED candles work?

There is a timer in all LED candles, except for the white and gold candlestick candles. The timer means that the candles stay on for 6 hours and then they go out. Then they turn on again after 6pm. dinner candles has an automatic timer; when you turn them on they are right on timer.

The larger candles have 3 positions: on, off and timer. So you have to put them on a timer and then they automatically turn off after 6 hours.

Which battery do I need for the LED candles?

Each candle uses a different type of battery. For each product it is indicated which battery belongs to it. Most to be used are AA, AAA.

Can the candles break?

Yes, the candles can break. They are made from the same wax as real candles. So if they fall too hard or end up wrong, they can calculate.

Can the candles melt?

Yes, the candles can melt. They are made of the same material as real candles. So if it gets too hot, the candles can melt. Therefore, when the sun shines brightly, make sure that you do not put them in the window or outside in the garden, because if it gets too hot, the candles can melt.

What are the advantages of LED candles?

The advantages of LED candles are:

- They always keep the beautiful shape (the ugly dripping effect is saved.
- You can just put them on in front of the children and pets, because there is no longer a risk of fire.
- You last much longer than with normal candles;
- They do not repel particulate matter, making it a healthy choice.
- They remain beautiful in your interior.

Are all candlesticks also suitable for normal candles?

Of course! All candlesticks are suitable for our LED candles, but also for normal candles.

If I do not like the candles, can I return them?

If you have received the candles and you are not satisfied, you can return them within 14 days. Return costs are for your own account. You can return the products if they are still unopened in the original packaging. More information about returns can be found on the 'Shipping and returns' page.

I have a complaint about my order, where can I send it?

We are very sorry that you are not satisfied with your order and we would like to help you. Send us an email to Contact@gentecollection.com and we will look for a suitable solution!

My order arrived broken. What should I do now?

That is very annoying! Send us an email and photo of the damage as soon as possible after receipt. Then we will ensure that you receive a new product as soon as possible.